FAQ PAGE
How long does shipping take?
Orders are processed within 1–3 business days. Delivery usually takes 7–15 business days depending on your location.
How can I track my order?
You will receive a tracking number via email once your order has been shipped.
I entered the wrong address. What should I do?
Please contact us immediately at support@qtriox.com before your order is shipped.
My item arrived damaged or incorrect.
Please email us with clear photos or videos within 7 days of delivery, and we will arrange a replacement or refund.
Do you offer refunds?
Yes. Refunds or replacements are provided for damaged, defective, or lost items, as per our Refund Policy.
Can I cancel my order?
Orders can be canceled only before shipment. Once shipped, cancellation is not possible.
Why did I receive multiple packages?
Some orders may be shipped separately from different warehouses or suppliers.
How do I request a return?
Please contact our support team first. If eligible, we will provide return instructions and address.
Need more help?
📧 Email: support@qtriox.com
📞 Phone: +1 5168865155
We typically respond within 24–48 business hours.